Resident Services Coordinator

HDC MidAtlantic

Landisville, PA : Quarryville, PA : Lancaster, PA : York, PA : Denver, PA


The Resident Services Coordinator coordinates on-site services (for each site assigned) to connect residents with community services, programs and gatherings to support them in thriving and reaching their full potential.


The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. HDC may change the specific job duties with or without prior notice based on the needs of the organization.

· Makes the space and time to meet residents where they are, listening to their questions and concerns without judgment, helping to navigate challenges and celebrating successes together.

· Fosters opportunities for residents to get to know each other, to build relationships with their neighbors, and to create common goals for their community through community events, recreational programming, and supporting resident leadership.

· Supports and advocate for residents and connects them to resources, opportunities and services that promote economic mobility, improve health and wellness, and maintain housing stability.

· Coordinates on-site educational/informational workshops for residents and supports implementation of resident led programs.

· Facilitates residents’ participation in programs that enhance their physical and mental well-being.

· Resident Service and Property Management will work seamlessly on resident referrals, eviction prevention and in community building within HDC MidAtlantic managed properties. This includes regularly scheduled meetings between community managers and resident service coordinators, exchange of resident notifications, and review of Resident Services budget.

· Provides direct service to residents in Eviction Prevention Program to help households that are struggling to pay rent due to unforeseen circumstances. Along with community managers, works in partnership with residents to identify steps that will help them move through crisis and create a plan of action to maintain housing stability.

· Support residents to implement resident led programs and access resident leadership development opportunities.

· Assists Resident Association (if in place) or resident groups in planning and publicizing activities, holding elections, and developing or updating by-laws.

· Build relationships with local social service agencies and others to establish partnerships.

· Maintains Resident File/service notes, as approved by Resident Service guidelines, in Supportive Service Software.

· Submits reports to HDC and other regulatory agencies as required.

· Meets or exceeds Resident Services Performance Standards.

· Serves as advocate/liaison for residents with management and community agencies.

· Assessing resident needs and develop Resident Service Plans for each assigned property and provide to appropriate HFA for review.

· Performs other duties as assigned by Supervisor.


· Annually compiles a Resident Services supplies list for inclusion in the property budget(s).

· Monitors and analyzes costs and expenses as needed; adjust spending to remain within budget constraints.

· Accurately accounts for purchases.


· Keeps in confidence all confidential matters.

· Complies with all Fair Housing and HDC regulatory requirements.

· Completes and files various required administrative records and reports.

· Arrives on scene and works with other agencies in emergency situations (fire, flood, etc.) to assist residents.

· Meets with and serves as liaison to external owners/Boards; learns their unique requirements and maintains positive communications and relations with them.

Requirement of All Employees

· Use your best efforts and full capability daily to the work assigned to you by your manager.

· Advise your manager if you do not understand the work they have assigned to you, or if the assignment does not fit with your knowledge of the circumstances, current skills or available time and resources.

· Advise your manager of any situations or obstacles that could keep you from accomplishing the work assigned to you.

· Advise your manager of any situations or opportunities that could help you complete or improve the work assigned to you.

· Demonstrate work behaviors consistent with the company values and work within prescribed boundaries, including company policies, standards, or procedures.

· Seek special consideration from your manager when unable to work at your best.


Education level: (Minimum & preferred educational experience necessary to perform this job successfully)

Bachelor’s Degree in Human Service field (Includes psychology, social work, social science or other related fields) or any Bachelor’s Degree and two years related experience.

Years of Related Work Experience:

(Minimum & preferred related work experience necessary to perform this job successfully)

Two years of social service experience required for Bachelor’s other than human service field. Knowledge of local community-based organizations preferred.



Demonstrated ability to develop positive employee relationships within all locations.

Must possess excellent oral and written communication skills.

Demonstrated ability to adjust work focus depending upon changing priorities.

Competent proficiency in Microsoft Office products such as Word, Excel, and Outlook.

Strong interpersonal skills, ability to work collaboratively and collegially within a multi-faceted organization, effecting and leading change where needed.

Competent in interacting with a wide variety of persons, cultures and organizations under various conditions and situations.

TRAVEL REQUIREMENTS (List as a 25% of total work time)

Required travel to HDC locations throughout organizational footprint. Valid driver’s license required.


(Describe any specific work place conditions and/or physical abilities that are related to and/or required by this job)

Sitting for extended periods, occasional walking, standing, reaching with hands and arms, use of hands and fingers for phone and keyboard.

Regular personal computer usage.

Regular talking and hearing.

Frequent lifting and/or moving up to 5 pounds and occasionally up to 25 pounds.

Visual acuity (with or without corrective lenses); close vision, distance vision, and ability to adjust focus.

Working conditions are generally indoors with occasional exposure to weather to travel to meetings or HDC locations.




Collaborative, values-based leader who has a proven track record of achieving results

Diversity & Inclusion

Capacity to respect, understand and positively engage persons of other cultures and backgrounds.


Ability to demonstrate empathy and compassion in decision-making and communications.

People-Centered Service

Commitment to improving the overall quality of life for residents and building healthy communities through the provision of high-quality affordable housing and services using trauma-informed principles.


Applies trauma-informed principles to service delivery.

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