Resident and Community Life Administrator

Brethren Village

  • Location: 3001 LITITZ PIKE  LITITZ, PA, 17543 United States
  • Other Compensation: Generous paid-time-off and a comprehensive benefits package
  • Employee Type: Full-Time
  • Minimum Experience:6 Years
  • Required Degree: Masters
  • Manage Others: Yes

Brethren Village Retirement Community, in Lititz, PA, is seeking a qualified Administrator, Resident and Community Life. This is an excellent career advancement opportunity for an experienced Social Worker who also has management experience.

The Administrator, Resident & Community Life will lead and manage the Community Life department, providing leadership for department staff, and coordinating or overseeing assessments, clinical, and social services for Independent Living Residents.  The Administrator will:

  • Provide effective training, guidance, coaching, mentoring, and supervision to a small, talented team of Social Workers.
  • Serve as the primary contact for all Independent Living Residents (approximately 750), responding to inquiries; addressing concerns; collecting and maintaining data; disseminating information; performing or overseeing assessments; ensuring appropriate clinical, social, and related services are offered.
  • Assist Residents to navigate through changes in health status and hospitalizations:  provide information, referral, and support as Residents’ needs change; meet with Residents to assess needs; assist Residents through the continuum of care, working collaboratively with Supportive Living Admissions staff, Home Health services, the Personal Care Administrator, and clinical staff.
  • Provide support and education to new Residents and their family members, helping to orient them to Brethren Village.
  • Investigate and facilitate resolution of issues between Residents, as necessary.
  • Provide leadership and hands-on administration for any urgent situations impacting Residential Living.
  • Manage the department budget and all department policies, programs, and procedures.  Develop, communicate, and maintain effective residential policies, procedures, and agreements aligned with the department’s and organization’s objectives.  Proactively recommend and implement new policies and programs to enhance services.
  • Facilitate regular group meetings with Residents, to provide information and to obtain feedback; coordinate periodic Resident surveys, compiling and presenting results, and recommending and implementing enhancements based on results.
  • Consistently provide excellent service to Residents and their family members, as well as to colleagues.

Typical Work Schedule:

  • Full-time:  8:00 a.m. – 4:30 p.m., Monday through Friday, with reasonable flexibility provided to the successful applicant. 
  • Occasional evening and weekend hours may be required.
  • The Administrator will serve on-call, responding to after-hours urgent situations within his or her scope of responsibilities.
  • per federal requirements, full vaccination against COVID-19 is required to begin employment
  • a Master’s degree in Social Work or Counseling
  • at least 6 years of professional experience as a Social Worker
  • knowledge and experience using assessments with clients
  • knowledge of community resources available to an older adult population
  • prior, related administrative or management experience: experience managing a department, program, or functional area; experience developing and managing a budget; experience leading a team and hiring, engaging, and supervising others
  • proven experience developing, implementing, and evaluating new programs or services
  • experience working with an older adult population; comfort and effectiveness interacting with older adults with memory loss or other cognitive impairment
  • a strong customer service orientation; the ability and willingness to provide exceptional service to others 
  • competence and experience working through difficult or urgent situations calmly and effectively; proven problem-resolution skills
  • ability to keep work organized and to complete assignments in a timely manner; the ability to meet deadlines
  • strong computer skills: experience and comfort using Word, Excel, PowerPoint, computerized databases, and online resources
  • effective verbal and written communication skills; comfort leading meetings and conducting presentations
  • knowledge of HIPAA regulations; the ability to keep Residents’ personal and medical information confidential
  • the ability to form positive and professional relationships with Residents, their family members, and fellow Team Members, and to provide exceptional service to others
  • a valid PA driver’s license, a driving record free of serious or excessive violation, proof of personal auto insurance (for local business travel)
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