Office Assistant

HOPE International

The office assistant is responsible for the functioning of the Lancaster office 2 days a week (Monday and Tuesday), undertaking regular duties and special projects which pertain to overall office management.


  • Promote and fulfill the mission and vision of HOPE International
  • Operation of Lancaster Office
  • Answer and direct all incoming calls, greet and host visitors, sort and deliver mail, host Pathways guests
  • Respond to inquiries via email, mail, and phone
  • Maintain office work environment: maintain clean conference rooms and post daily schedules, ensure common areas are tidy and kitchen well-stocked, lock doors each evening
  • Assist employees with office systems: conference line use, conference room booking, mailing questions/needs (USPS, FedEx, etc.)
  • Maintain relationship with office supply company: make weekly orders of office supplies, keep the office supply closet and mailing station well stocked
  • Innovate team and culture building activities: lunch & learns, optional fun gatherings and birthday celebrations
  • Departmental Support
  • Provide support to the COO, as well as the administration team
  • Maintain COO’s calendar: respond to calendar requests and initiate requests as needed
  • Support HR, marketing, and president’s office requests including food ordering, mailing projects, board meetings and HR interviews
  • Special Projects
  • Take on special projects as available in areas such as but not limited to organizational event planning


  • Personal confession of faith in Jesus Christ and commitment to the mission and vision of HOPE International
  • College degree preferred
  • Strong interpersonal skills
  • Willing to serve where needed
  • Able to identify viable solutions to challenges
  • Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
  • High attention to detail
  • Excellent project management skills
  • Excellent oral and written skills
  • Ability to respond quickly and accurately to staff and guests
  • Fluency with Microsoft Outlook and Office Suite (Excel and Word, specifically), ability to navigate and research online
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  • Administrative
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