IT Services Administrator

HOPE International

The IT services administrator helps to ensure consistent operation of HOPE’s technology resources through high-level administration of end-user devices and applications. They are responsible for setting standards in endpoint management, including administration of endpoint management tools, Microsoft 365, and other user-facing applications. This person works closely with the service desk team to support HOPE staff in achieving business objectives.

  • Location: Lancaster, PA, United States
  • Level: Professional
  • Type: Full-time
  • Department: Technology
  • Reports to: IT manager


  • Promote and fulfill the mission and vision of HOPE International
  • Endpoint management
  • Manage and monitor devices across multiple computing platforms, including Windows, Mac, Android, and iOS
  • Administer device policies, profiles, and applications using Workspace ONE UEM, Azure, and Group Policy
  • Support the service desk team with escalated device troubleshooting requests
  • Manage printer updates, networking, and print services
  • Configure and manage VOIP systems and devices
  • Cloud applications administration
  • Administer a wide range of user-facing cloud systems and applications, including but not limited to: Microsoft 365, Box, Wrike, Jira Software, and Jira Service Management
  • Conduct regular audits of user licenses and permissions on various cloud systems
  • Manage files, permissions, and configurations for Box, SharePoint, and other file systems


  • Personal confession of Christian faith and commitment to the mission & vision of HOPE International
  • Bachelor’s degree in the field of computer science, information technology/systems, or equivalent experience/training
  • Minimum 3-4 years’ experience managing end-user computing devices
  • Expertise with current Windows operating systems, including deployment and management
  • Experience with current Mac OS
  • Experience with device management tools, ideally Workspace ONE and Group Policy
  • Familiarity with iOS and Android management
  • Comfortable writing device commands using tools such as Powershell, command line, and terminal
  • Proficiency with Microsoft 365 tools and Microsoft 365 Admin
  • Strong attention to detail
  • Ability to quickly research and learn a wide range of technology knowledge
  • Analytical and problem-solving abilities
  • International experience preferred (but not required)
  • Willingness to travel internationally to the countries where HOPE operates
  • Ability to effectively prioritize and execute tasks
  • Ability to work as part of a team
  • Exceptional customer service orientation
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More information:

  • Professional & Managerial
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