HOPE International
The IT services administrator helps to ensure consistent operation of HOPE’s technology resources through high-level administration of end-user devices and applications. They are responsible for setting standards in endpoint management, including administration of endpoint management tools, Microsoft 365, and other user-facing applications. This person works closely with the service desk team to support HOPE staff in achieving business objectives.
- Location: Lancaster, PA, United States
- Level: Professional
- Type: Full-time
- Department: Technology
- Reports to: IT manager
RESPONSIBILITIES
- Promote and fulfill the mission and vision of HOPE International
- Endpoint management
- Manage and monitor devices across multiple computing platforms, including Windows, Mac, Android, and iOS
- Administer device policies, profiles, and applications using Workspace ONE UEM, Azure, and Group Policy
- Support the service desk team with escalated device troubleshooting requests
- Manage printer updates, networking, and print services
- Configure and manage VOIP systems and devices
- Cloud applications administration
- Administer a wide range of user-facing cloud systems and applications, including but not limited to: Microsoft 365, Box, Wrike, Jira Software, and Jira Service Management
- Conduct regular audits of user licenses and permissions on various cloud systems
- Manage files, permissions, and configurations for Box, SharePoint, and other file systems
QUALIFICATIONS
- Personal confession of Christian faith and commitment to the mission & vision of HOPE International
- Bachelor’s degree in the field of computer science, information technology/systems, or equivalent experience/training
- Minimum 3-4 years’ experience managing end-user computing devices
- Expertise with current Windows operating systems, including deployment and management
- Experience with current Mac OS
- Experience with device management tools, ideally Workspace ONE and Group Policy
- Familiarity with iOS and Android management
- Comfortable writing device commands using tools such as Powershell, command line, and terminal
- Proficiency with Microsoft 365 tools and Microsoft 365 Admin
- Strong attention to detail
- Ability to quickly research and learn a wide range of technology knowledge
- Analytical and problem-solving abilities
- International experience preferred (but not required)
- Willingness to travel internationally to the countries where HOPE operates
- Ability to effectively prioritize and execute tasks
- Ability to work as part of a team
- Exceptional customer service orientation