Lancaster Housing Opportunity Partnership
The Fair Housing Education & Outreach Manager is position within LHOP’s Housing Equality and Equity Institute (HEEI) responsible for organizing and assisting in the development and execution of community-based projects that train and empower residents to understand and assert their fair housing rights, educate landlords about their rights and responsibilities under fair housing and landlord/tenant laws, disseminate information about fair housing and the work of LHOP, and ensure that LHOP’s fair housing work is responsive to the concerns within our target communities. The person is also responsible for managing programs and services at LHOP which are aimed at increasing opportunities for stability through access to decent, affordable housing for vulnerable members of our community who often fall into one of the fair housing protected classes.
Primary Tasks and Responsibilities
- Provides consultation to individuals, organizations and companies regarding their rights, responsibilities, options, and remedies under fair housing and landlord/tenant law. Applies knowledge of residential lease contracts to educate individuals of their rights and responsibilities.
- Empowers community partners to create and sustain equal, affordable, and accessible housing opportunities in Lancaster County.
- Assists with reasonable accommodation and modification requests, informal housing resolutions to address fair housing issues, and submission of fair housing complaints to HUD.
- In collaboration with partners, coordinates community education projects and initiatives including the development, marketing and delivery of fair housing trainings for a broad range of stakeholders and target populations in LHOP’s target market and production of written educational materials, including the BottomLine magazine.
- Ensures the effectiveness of LHOP’s Community Rental Equity Fund program (CREF). Carefully monitors the outcomes of the program, resolves issues, coordinates services and proactive communications among clients, service and housing providers, and provides reports and discusses challenges and losses to the HEEI Director.
- Manages all aspects of the set-aside units for priority populations as designated by the PA Housing Finance Agency (PHFA) and Lancaster County within Low Income Housing Tax Credit (LIHTC) projects within Lancaster County as the designated Local Lead Agency, and encourages housing development companies that apply for LHITCs to increase set aside units.
- Manages the Section 811 Project Rental Assistance program for Lancaster County, including providing outreach presentations to new service providers. Assists consumers, stakeholders and housing providers with the all aspects of the program, attends lease signings, and updates the wait list for the 811 units in Lancaster County. Assists with mitigating any tenancy-threatening issues for program participants.
- Participates in PHFA and Department of Human Services (DHS) meetings, trainings and other events that pertain to the management of PA’s LLA program and 811 Project Rental Assistance program and act on behalf of the County of Lancaster for those programs.
- Manages and instructs the educational offerings of the HEEI such as the Rental Advantage Course.
- Assists with public relations and advertising activities to increase community awareness of the services provided by the HEEI. Works with LHOP Social Media Manager on social media campaigns, news or events regarding the HEEI.
- Creates and provides monthly reports on program and services to the HEEI Director. Establishes and monitors systems to track HEEI program activities, outputs, and outcomes.
- Works with the Director of Development and HEEI Director to write and submit grant applications to secure funding to support the programming of the HEEI.
- Attends team/staff meetings and trainings.
- Performs other duties as assigned by management.
Qualifications and Experience
Bachelor’s degree and at least 3 years of experience in community outreach, advocacy, training, education, community organizing, or related field, OR, Associates degree and at least 5 years of directly related experience;
Exceptional interpersonal skills; proven ability to cultivate relationships with and establish
networks and collaboration among a diverse set of stakeholders, including clients, partner organizations, community groups, etc.;
Excellent verbal and written communication skills, particularly listening, and writing; public speaking/training experience strongly preferred;
Demonstrated interest in and passion for combating housing discrimination or other civil
rights violations, or related issues;
Ability to work independently and take initiative yet work well within a team setting;
Proficient in Word and Excel; experience with other relevant software programs and with
managing social media accounts and/or websites helpful;
Bi-lingual (Spanish) language skills is preferred;
Demonstrated knowledge of community resources, social service agencies, fair housing, landlord/tenant rights and responsibilities preferred;
Knowledge of federal, state, and local housing laws, rules, regulations and programs to include rental assistance programs for low-income households preferred;
Understanding of cultural and socioeconomic characteristics of population served;
Computer literacy in Microsoft Office products and internet research required;
Ability to negotiate or mediate leases, damage claims, and landlord/tenant disputes;
Excellent critical thinking skills, e.g. regarding processes, internal and external program synergies and problem solving;
Ability to remain objective and interact effectively with persons in stressful and/or sensitive situations.
Work Site: LHOP office and other settings within Lancaster and York County
Regular Work Hours: Regular Office hours of 8:30 AM – 5:00 PM and evening and weekend hours as necessary.
Workweek: 37.5 hours/week, Monday through Friday
Reports Directly to: Director of the Housing Equality and Equity Institute
Supervises: Intake Specialist, Lancaster Office
FLSA Status: Salary, Exempt
LHOP is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, veteran status, or any other legally protected status under local, state, or federal law.
Email resume & references to: email@example.com