Development and Communications Coordinator

Church World Service (CWS)

Primary Purpose:
The Development and Communications Coordinator is primarily responsible for developing and implementing bold and innovative approaches to fundraising and community partnership, including soliciting new donors and building relationships. The position oversees two to three CWS staff who specialize in communications, volunteer and faith-based community engagement, and advocacy. With this support, the position organizes and manages the fundraising efforts of CWS/Lancaster, including annual fundraising events, outreach to individual donors, coordination of faith-based resource generation, and donor recognition. Additionally, the position fosters CWS community partnerships, by overseeing and nurturing CWS relationships with volunteers and the faith-based community, and by promoting CWS welcome team program. The position organizes and administers a year-round communications and advocacy program with donor and community audiences, designed to achieve organizational objectives and win community support and commitment.
Essential Duties:
Partner Relations/Individual/Faith-Based/Corporate Giving:
  • Work with the Office Director to develop strategies and programs to increase both the number of individual donors and average giving levels.
  • Develop and implement a fund-raising plan that outlines objectives, identifies a mix of fundraising tools, and includes a timetable, budget and strategies for implementation.
  • Coordinate telephonic, in-person, mail and electronic solicitations, as well as donor acknowledgments.
  • Research and plan for solicitation of gifts from Major Donors.
  • Work with the Fund Development and Outreach Committees of the Board, the Community and Faith-Based Resource Developer, and the Office Director to expand individual donor database.
  • Train and support Board members and staff to increase their involvement in funds development.
  • Create partnerships with local and national businesses, by building relationships and procuring sponsorships for events.
  • Develop systematic approaches to obtaining in-kind donations.
  • Maintain accurate donor/prospect/volunteer records and mailing lists, including computerized systems for donor files and financial records.
  • Analyze and report solicitation methods and results.
Special Events:
  • Plan and coordinate execution of all aspects of annual events such as the Extra Give, Community Breakfast, RUN FAR for a Refugee, and others, including overseeing logistics, securing event sponsorships, marketing events for maximum attendance, enlisting aid of Advisory Board members, interns, and volunteers
  • Coordinate annual fund drive and all donor acknowledgments.
  • Volunteer Coordination:
  • Responsible for developing relationships with volunteers and moving volunteers to become part of donor base.
  • With the support of a Community and Faith-Based Engagement Specialist, oversee the recruitment, assessment, orientation, and training of volunteers.
  • Oversee the recruitment, assessment, orientation, and training of welcome teams. Oversee the accurate completion of reporting in Iris.
  • Oversee the organization and upkeep of in-kind donations in CWS warehouse.
Communications Processes and Programs:
  • With the support of a Communications Specialist, develop and oversee the implementation of a communications plan, using a marketing perspective that outlines objectives, identifies a mix of communications tools, including social media, and identify strategies for implementation.
  • Cultivate and maintain working relationships with major media contacts, both locally and nationally.
  • Supervise the design and distribution of short, regularly scheduled electronic publications.
  • Oversee the production of solicitation materials and other special publications as needed.
  • Oversee preparation of annual program report for community volunteers, donors and local supporters
  • Prepare special communications for the Director such as announcements, press releases, letters to the editor, tributes, and resolutions as requested.
  • Conduct outreach and community education by participating in community speaking events to enhance community support and buy-in of programs serving refugees and immigrants.
  • Lead Advocacy efforts by communicating policy updates and urgent alerts within the CWS-Lancaster community network, in tandem with local and CWS-DC policy advocates and CWS/Lancaster Refugee Community Organizer.
Staff Management Duties:
  • Coordinate and supervise two to three staff in the Development and Communications team.
  • Approve time-sheets and requests for PTO. Write annual performance assessments.
Common Duties:
  • Provide grant writing assistance to programs, if needed.
  • Undertakes other duties as assigned by the Office Director.
Education: Bachelor’s Degree in related field required. Master’s degree preferred.
Experience: At least two years of nonprofit fundraising or comparable experience

Proven experience in multiple fundraising methods with individuals and community-based events. Skills in constituent engagement, volunteer management, and program management are required. Strong motivational interpersonal and public verbal communication skills and demonstrated ability to write clearly and persuasively.

Other requirements:

  • Demonstrated ability to work with staff and donors to increase dollars raised for the purposes of the organization.
  • Demonstrated ability to work independently with a high level of comfort and skill interacting with partner organizations, volunteers, donors and friends representing all constituent groups.
  • Ideal candidate will have a passion for, commitment to, and understanding of the mission of Church World Service/Lancaster and thrive in a team environment.
  • Other pluses: familiarity with MS Office, database and desktop publishing programs and tools.
  • Flexibility in daily work schedule to accommodate weekend and evening hours
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  • Professional & Managerial
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