Associate CRM Systems Administrator

HOPE International

This role is part of a small team lead by the CRM systems manager who will work to continuously maintain, support, and improve the Salesforce NPSP system at HOPE International. This role requires a degree in a technical field such as computer science, engineering, or information systems. Experience in Salesforce and related online application platforms is preferred. An ability to read XML and basic coding languages is recommended.

  • Location: Lancaster, PA preferred; US remote considered, United States
  • Level: Professional
  • Salary range: $45,000 – $52,000
  • Type: Full-time
  • Department: Technology
  • Reports to: CRM Systems Manager


  • Promote and contribute to the fulfillment of HOPE International’s mission and vision

CRM Team Member

  • Work closely with CRM systems manager and other team members in the development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs
  • Actively participate in planning and implementation of new functionality of the system utilizing agile methodologies
  • Assist team in providing excellent helpdesk support to stakeholders
  • Update knowledge base articles for end users and staff


  • Personal confession of Christian faith and commitment to the mission and vision of HOPE International
  • Bachelor’s degree in information or computer science, engineering, finance, business management, or related field required
  • Experience in Salesforce or other CRM system administration preferred
  • Experience in non-profit or financial technology sectors preferred
  • Demonstrated excellence in team communication and organizational skills
  • Creativity, flexibility, and the ability to manage tasks gracefully under pressure
  • Strong analytical and technical problem-solving capacity
  • Ability to communicate technical solutions, strategies, and value with non-technical audience
  • Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families
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  • Professional & Managerial
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