Progress Coach

Community Progress Council

SUMMARY: Partners with the client to integrate and coordinate services to support them in reaching self-sufficiency. Engage the family in defining priorities and utilize their strengths and supports to address their barriers to self-sufficiency. Provide individualized, culturally sensitive support to families using a relationship-based and client-centered approach to coordinate services internally and externally.



  • Demonstrate commitment to the mission, vision, and values of Community Progress Council
  • Have a full understanding of CPC programming and the requirements and maintain a full understanding including eligibility.
  • Develop and maintain relationships with community agencies and groups to coordinate referrals and services to clients; help to identify gaps in services
  • Support the Intake Department by managing walk-in clients, phone calls, and scheduled appointments efficiently and in conjunction with team members
  • Interview and complete holistic assessment that will determine program placement and referrals
  • Provide a coaching experience that is focused and motivating to clients
  • Advocate on behalf of the client to ensure timely, effective, and appropriate delivery and eligibility of services
  • Partner with client to problem solve
  • Make appropriate referrals
  • Follow-up on referrals to ensure client needs are met
  • Assist client in identifying action steps necessary to achieve their goals and monitor progress
  • Provide effective transition to other services
  • Complete timely and accurate data entry; maintain accurate records and ensure client confidentiality.
  • Provide timely and accurate reports to meet internal and external requirements
  • Represent Community Progress Council in community by serving on internal and external committees
  • Participate in professional development
  • All other duties as assigned


  • Knowledge and understanding of poverty
  • Crisis Management
  • Strong interpersonal communication skills (oral, written, and electronic)
  • Independent decision making
  • Critical Thinking/Problem Solving
  • Customer Service internal and external
  • Cooperation/Teamwork
  • Proficient in Microsoft Office

         Applications (Word, Excel, Outlook)

  • Dependability
  • Professionalism
  • Flexibility



EDUCATION and EXPERIENCE: Associates degree in Social Services or a related field, plus at least two years of related experience is preferred.




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