Monday, November 28th, 2022
Need to Know

Technical Outages & Email Etiquette

Find out where to get the latest on the technical outages.

Technical Outages

Due to the technical outage, which started Saturday, major computer systems on campus continue to be unavailable. The information technology department created a webpage for users to monitor the progress as systems are brought back online. To view the latest updates, visit

“As we come through the final stages of system restoration, we know that there will be many smaller scale problems that we may not be able to detect,” said Chip German, vice president for information resources. “We’ll need the help of the entire campus community in letting us know about things that were working before this past Saturday but that don’t return to service when most everything else does. Now that our Help Desk system is back – and it was one of the casualties of the outage – we will be encouraging folks to inform the Help Desk of any such problems since we may not know about them.”

Thanks for your patience throughout this outage and during the recovery process. Please contact the Help Desk at 871-2371 with any additional questions.


“Reply All” – Friend or Foe?

In many offices including those at Millersville, faculty and staff members will send mass emails, work-related or otherwise, to share information between one department, multiple departments or across campus. Either way, the mass email usually winds up being just that – a mass – filling up your entire inbox. The culprit: A little function known as “reply all”. While the “reply all” proves extremely useful in many cases, such as when the message affects a large group of people, it can also turn into a nuisance just as quickly.

To help keep the peace, and your fellow co-workers sanity, here are some tips for anyone on the receiving end of a mass email:

  • Before you hit “reply all,” take a minute and ask yourself, “Does everyone need to read this?” (Hint: The answer is pretty much always no).
  • Avoid responses fewer than three words. For example, if a co-worker shares a new recipe through a mass email, do not respond to everyone just to say “Thanks!” or “Yummy!” or “You da bomb!” (Hint: If you are not adding anything to the conversation, keep quiet).
  • If you want to say something but do not know if it’s appropriate for the whole audience, reply to the original sender only. This includes in-jokes, statements that don’t answer any questions and monosyllabic assertions of agreement. (Hint: If what you have to say is profound enough, then the originator of the email will share it with the group).

To read more about this topic, visit “Rules for Using the ‘Reply All’ Button.”

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