Wi-Fi Help for Residence Halls: Meet Our Apogee ResNet Tech

Are you a student who lives in the residence halls here at Millersville University and need help with Wi-Fi? If so, there are staff and resources here to help you. 

Will Williams is a CompTIA Network+ Certified Network Technician who works for Apogee, the company that provides the Wi-Fi service to the residence halls. He is responsible for maintaining the ResNet Wi-Fi service at Millersville University. We interviewed him about topics that students should know about the network in the residence hall and also to provide a little personal information about himself. 

Tell me a little about yourself?
I am a complete nerd. I love technology, finance, and video games. I am studying to become a Network Engineer.

How can students in the residence halls obtain help for internet-related issues they may be experiencing?
Support is available 24/7 for students. Call 833-548-7747 for support or go to millersville.apogee.us for more support options.

What advice do you have for students in the residence halls to stay successful with their tech in the halls?
If you have an iPhone or iPad, turn the “Private Wi-Fi Address” setting off. Instructions can be found online for how to turn off this setting or call us and we can help. This setting can cause connection issues if it’s not turned off.

What do you like most about Millersville University?
The students and staff here have all been very friendly and welcoming. I get the privilege to work alongside a university staff that takes a ton of ownership and wants what’s best for the university.

We’re glad to have Will here as a part of our Millersville University community and thank him for his dedication! Please make sure to give him a warm Marauder “Hello!” if he ever helps you with a service request. 

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